Shipping Policy

At Dame Universe, we’re committed to delivering your custom creations to you quickly, safely, and efficiently. Below, you’ll find details about our shipping process, timeframes, and policies.

Processing Time

  • All of our products are custom-made to order.
  • Please allow 3–5 business days for production before your order is shipped.
  • You’ll receive a confirmation email with tracking information as soon as your order is dispatched.

Shipping Timeframes

  • Domestic Shipping (Within the U.S.): Orders typically arrive within 5–7 business days after production.
  • International Shipping: Delivery times vary based on the destination and can range from 10–21 business days after production.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order size.
  • Free standard shipping is available for domestic orders over $75.

Tracking Your Order

  • Once your order ships, you’ll receive a tracking number via email so you can monitor its progress.
  • Please note that tracking updates may take up to 48 hours to reflect after shipment.

International Orders

  • Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. These charges vary by country and are not included in the shipping cost.

Delays and Issues

While we strive to deliver your order on time, unforeseen circumstances such as weather, customs processing, or carrier delays may affect delivery. If you experience delays or issues, please contact us at dameuniverse12@gmail.com, and we’ll assist you in resolving the matter.

Shipping Address

Please double-check your shipping address at checkout to ensure it is accurate. We are not responsible for items shipped to incorrect addresses due to customer error.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. We will work with you and the carrier to resolve the issue and ensure you receive your custom creation.

Thank you for choosing Dame Universe! If you have any questions about our shipping policy, don’t hesitate to reach out.